Support
Help center
The most common questions, answered plainly. If your question isn't here, send us a note — we'll answer and add it.
Getting started
How do I create my first gallery?▾
From the dashboard, hit New gallery, upload some clips, pick a template (Reel, Editorial, or Grid), and share the link.
Where do my brand colors and logo come from?▾
They live on your workspace, at App → Brand. Every gallery you make inherits those defaults unless you override per gallery.
What formats can I upload?▾
Any modern MP4/MOV. Vertical 9:16 gives you the full Reel experience; horizontal works everywhere else.
Sharing & clients
Can I put my gallery behind a password?▾
Yes — set privacy to Password on the gallery's Setup tab.
How do I collect emails from public visitors?▾
Turn on the email gate under Setup. Anyone landing on the public link enters an email before the video loads.
What's the difference between Client, Invited, and Guest?▾
Client is the person whose gallery it is. Invited are people they add. Guest is any public viewer. Each role can have different download and purchase permissions.
Billing
How do I upgrade or cancel?▾
App → Subscription. Cancel anytime; you keep access until the end of your billing period.
What happens if I exceed my storage?▾
You get a 15-day grace window to upgrade or clear space. Your galleries stay live during that window.
Do I lose anything if I downgrade?▾
Your galleries stay put. If you're over the new plan's limit, the same 15-day grace window applies.